Privacy Policy

Kaifu Sushi (hereinafter – "We", "Company") cares about the protection of its customers' and users' personal data for the food ordering and delivery service kaifu-sushi.es. We strictly comply with all the requirements of the legislation of Spain and the European Union, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, protect, and transfer your personal data when you place orders for sushi, rolls, and other items from our menu.

1. Data Controller

The controller responsible for the processing of personal data is:

1. Company Name: Kaifu Sushi
2. Legal Address: Calle Antonio Martín Trenco 2, Alicante, Spain
3. Email: kaifualicante@gmail.com
4. Phone: +34 624 940 303

2. What Data We Collect

We collect the following categories of data when you visit the kaifu-sushi.es website and place orders:

Personal Data: First name, last name, delivery address (street, building, apartment, service city — Alicante, Torrevieja, or Benidorm), phone number, email address.

Preference Data (Service Specifics): Information regarding ingredient exclusions or allergies (according to our allergen list: fish, seafood, gluten, soy, lactose, nuts, etc.).

Payment Data: Transaction and payment method information. Bank card details are processed exclusively through integrated third-party secure payment gateways and are not stored on our servers.

Logistical Data: Order history, selected city (restaurant branch), delivery time, and status information.

Communication Data: Messages, inquiries, and correspondence history on WhatsApp (via customer support numbers, including +34 624 940 303), as well as through other communication channels.

Technical Data: IP address, web browser type and language version, operating system, cookies (including session data to save menu items in the shopping cart).

3. Purposes of Data Processing

Your data is used strictly for the following purposes:

• To receive, confirm, prepare, and promptly deliver your orders to the specified address within the established timeframe (from 1 to 1.5 hours).
• To communicate with you (notifications about delivery delays, order detail clarifications, answering questions via WhatsApp or by phone).
• To ensure consumer health and safety (accounting for order comments regarding food allergens).
• To fulfill the applicable legal, accounting, and tax obligations of the Company in Spain (issuing receipts, tax reporting).
• To improve the performance of the kaifu-sushi.es website, analyze the popularity of menu items, and optimize delivery routes in the regions of operation.
• To prevent fraudulent activities and protect the restaurant's information systems.

4. Legal Basis for Data Processing

We process your personal data based on the lawful grounds provided under Article 6 of the GDPR:

Performance of a Contract: For the proper execution of your order (food preparation, payment processing, delivery service logistics).

Legal Obligation: To comply with the commercial and fiscal legislation of Spain and the EU.

Consent: To collect analytical cookies and send marketing notifications (promotions, discounts, special menu offers) if you have provided such consent.

Legitimate Interest: To prevent cyber risks, protect the website's IT infrastructure, and optimize internal business processes of the restaurant chain.

5. Data Transfer to Third Parties

We do not sell or transfer your personal data to third parties for marketing purposes. Transfer is possible exclusively to ensure the operation of the service:

Delivery Services and Couriers: Local couriers and transport partners receive your address and phone number strictly for order transportation.

Payment Providers: Forwarding data for secure online transaction processing.

Technical Providers: Partners providing website hosting, shopping cart functionality, and technical systems support.

Professional Advisors: Legal and tax companies ensuring the accounting records of Kaifu Sushi.

Government Authorities: In exceptional cases, if the obligation to transfer data is strictly required by the applicable laws of Spain.

All our partners undertake to ensure data confidentiality and are prohibited from using it for their own purposes.

6. Data Retention Period

We store your personal data:

• For the time objectively necessary to process and complete the delivery of current orders, as well as to maintain the activity of your shopping cart session.
• For 5 years from the end of the financial year — to comply with the strict tax and accounting requirements of Spanish law regarding financial reporting.
• For advertising and informational newsletters — until you withdraw your explicit consent (by clicking the unsubscribe button or contacting support).

Upon expiration of these periods, the data is permanently deleted or fully anonymized.

7. Your Rights

In accordance with the GDPR, you have the following rights:

Right of Access: Request information about exactly what data of yours we store and process.

Right to Rectification: Request prompt correction of inaccurate, outdated, or incomplete data.

Right to Erasure ("Right to be Forgotten"): Request the complete deletion of your data (provided it does not conflict with legal tax retention obligations).

Right to Restriction of Processing: Suspend data processing while its accuracy or legality is being verified.

Right to Data Portability: Receive your data in a structured, digital format.

Right to Withdraw Consent: Withdraw your consent to receive marketing materials at any time.

Right to Lodge a Complaint: Contact the Spanish Data Protection Agency (AEPD, www.aepd.es) if you believe your rights have been violated.

To exercise your rights, you can send a request to kaifualicante@gmail.com or write to WhatsApp at +34 624 940 303.

8. Data Security

We implement comprehensive technical measures to protect your information:

• An encrypted connection using the SSL/TLS protocol is implemented and continuously maintained on the website.
• Access to order details and customer addresses is strictly restricted and granted solely to authorized employees (restaurant managers and couriers during delivery).
• Databases are stored on isolated, secure servers that meet European cybersecurity standards.

9. Use of Cookies

The website uses cookies for its proper technical operation. They allow the site to "remember" the rolls or sets you selected in the cart when moving between pages, fix the selected city (Alicante, Torrevieja, Benidorm), and collect anonymous traffic statistics to improve the user interface. You can disable cookies in your browser settings, but this may disrupt the online ordering process.

10. Changes to the Privacy Policy

We reserve the right to update this Policy due to changes in legislation or the expansion of the restaurant chain's functionality. The current version of the document is always available on this page of the kaifu-sushi.es website.